Monymo Support
Last updated: September 6, 2026
Need help with Monymo? Contact us by email and we will do our best to help with app issues, purchases, subscriptions, iCloud sync, reports, or general questions.
Email support:
Please include your device model, iOS version, Monymo app version, and a short description of the issue.
What We Can Help With
- Questions about tracking sessions, earnings, projects, reminders, stats, and PDF exports.
- Help with Monymo Pro features and restoring purchases.
- iCloud sync questions or troubleshooting.
- Bug reports, crashes, incorrect calculations, or display issues.
- Feedback and feature requests.
Monymo Pro and Lifetime
Monymo Pro is available as a monthly or yearly subscription, or as a one-time Lifetime purchase. Lifetime unlocks Pro without an expiration date or recurring payments. It has no subscription to cancel. Existing monthly and yearly subscriptions keep their current terms.
To restore access, sign in with the Apple Account used for the purchase, open the Monymo Pro screen, and tap Restore Purchases. Lifetime access does not require iCloud sync to be enabled.
Subscriptions and Refunds
Monymo Pro subscriptions are managed by Apple through the App Store. You can manage or cancel your subscription from your Apple account settings.
Manage App Store subscriptions
Refund requests are handled by Apple. If you need a refund, please use Apple's official refund page.
Monymo AI
Monymo AI helps you explore tracked time, calculated earnings and projects, and prepare manual session drafts. It requires iOS 26 or later, a device that supports Apple Intelligence, Apple Intelligence enabled, a downloaded system model and a supported language. Pro-only data and features still require Monymo Pro. Buying Pro or Lifetime does not make an unsupported device or language compatible.
Look for the sparkles button on the main timer screen. If it is unavailable, check the requirements above. If the app says the model is not ready, allow Apple Intelligence to finish preparing it. Language support is checked on your device; the app may offer an English chat option.
Questions are processed on your device without an external AI service. Chat is kept in memory until the app process ends or you clear it; changes to your records may also clear it. Answers can be wrong: check the source records. Review a proposed manual session and tap Save to add it. Calculated earnings are estimates from your records, not confirmation of payment.
Legal
For information about subscriptions, app usage, and how Monymo handles app data, support emails, iCloud sync, ads, and purchases, please read our terms and privacy policy.